Refund Policy
Return Window
All returns must be postmarked no later than 30 days from the original customer shipment date.
General Return Conditions
- Returns and exchanges must be in new condition
- Must include all instructions and original packing material
- Customer pays all return shipping charges
- Include a copy of your packing list with all returns
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Special Return Cases
Incorrect Item Received
If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size
No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error
Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions
- • Return via prepaid UPS or US mail
- • Insure shipment for full value of purchase
- • Use original packaging if possible
- • We are not responsible for packages lost during return shipping
Contact Us
If you have any questions about our refund policy or need to initiate a return, please contact our customer service team. All returns must be preauthorized.
Last updated: July 2026